Frequently Asked Questions

If you are a current customer of American Bank Equipment, you, or the designated purchasing agent at your company, were Emailed the login information already. If you require separate logins for other people, please contact us for assistance.

If you know the manufacturer's item number, simply type it into the "Search Box" in the upper right hand corner of the web site and this will take you to that specific item. If you only know part of the number, that's fine, type that in and the site will attempt to locate it for you. You can also type in a broader search word, such as printer, then refine your search with a word like receipt or journal in the left hand margin under "Refine Search" to narrow your search further. We have a PDF tutorial located here for more information.

As you locate items that you purchase on regular bases, notice that you have two buttons on the right. Just click on the button labeled "Add to Favorites", and these items will be parked in the "My Favorites" tab on the gray navigational bar at the top of the page. This will be your personalized catalog. You can add to or delete as often as you like.

As you locate items that you wish to purchase, notice that you have two buttons on the right. Just click on the button labeled "Add to Cart". You are now ready to continue shopping or you can proceed to checkout by clicking on "View Cart" at the upper left hand corner of the web site and click on "Proceed with Checkout".

Once you have all of your items in your shopping cart, click on "View Cart" at the upper right hand corner of the web site or click on "Shopping Cart" in the gray navigational bar. You will then be required to check the "Terms and Condition Box" located over the "Proceed with Checkout" button. Then click on the "Proceed with Checkout" button in the lower left hand corner. This will take you to shipping and payment information. Your ship to address has been pre-populated on the left hand side of the page*. Please review this and make sure everything is accurate. Then enter your credit card information and when complete, click on the "Continue with Checkout" button. You now have the opportunity to review you order. There are two buttons down at the bottom of the page where you have the option to "Keep Shopping" or "Accept Order". When you click on "Accept Order", your order will be submitted. *If your ship to address was not provided to ABE, you will have to enter your ship to address information. If this happens to be the case, please notify us at webmaster@americanbankequipment.com and provide us with your ship to address information and we will load it into the site. It will then automatically populate for all future purchases.

Yes, once you have clicked on the "My Favorites" tab, just click on the "Add to Cart" button for each item you wish to purchase. After you have added all desired items, go straight to "View Cart" and click on the "Terms & Conditions Box" then click on "Proceed to Checkout".

In the event that there is an error in our loading of your ship to address, you have editing rights in this section. Just simply delete out the incorrect text and type in the correct information. We also ask that you notify us of this error at webmaster@americanbankequipment.com and describe the error and provide us with the correct information and we will correct the ship to address.

"History and Tracking" is a listing of all of your previous purchases that have been made. This is a quick reference tool for budgeting purposes as well as purchased inventory. "My Favorites" is a personalized office supply catalog that you create yourself.

Simply click on the "Contact Us" tab on the gray navigational bar at the top of the web site. If it is a sales related question, click on the sales@americanbankequipment.com link and type in your question or issue. If it is a service related question, click on the cs@americanbankequipment.com link and type in your question or issue. In both cases be sure to provide all of your contact information. You can also call us at (502) 225-9007.

Absolutely! Email your list of items to orders@americanbankequipment.com and we'll handle the rest. We'll get back in touch with you for any questions or to give you and update.

The quickest way to get that information is to log into the site and click on the "History/Tracking" button to get complete details of any of your orders, including ship date and tracking numbers. Orders placed for in-stock items on a business day before 1:00 PM EST are usually shipped the same day. We do, however, provide refurbished assemblies that may not be 'on the shelf' when you order. Some of these items generally take one to two days to refurbish. They will then ship as soon as they are ready.

Please notify us as soon as possible at cs@americanbankequipment.com. We will investigate your concerns and provide you with the status and resolution.

After you have submitted your order, you will receive an email confirmation from ABE that the order has been placed with a full listing of the items ordered.

If an item is found to be out of stock after your order has been placed, we will email or contact you by phone. We will have already coordinated with our vendors to locate that item and get an ETA from them on it's arrival. If it is an item that happens to be out of stock, then we will identify a compatible replacement and notify you of this option or we can cancel the item off of your order.

Contact us at cs@americanbankequipment.com and we will identify your username and password and get back in contact with you by email or phone. Please be sure to include your complete contact information.

On our web site, the default ship to address is the location of record for your business. You have editing rights to change the default address and replace with your other location addresses for placing orders. When this has completed and you return to the site the default address will repopulate.

We accept Visa, Master Card, American Express and Discover.

Generally, tax laws impose state sales or use tax when someone purchases products or uses them in that state. Also, almost all counties and cities impose their own sales or use tax.

Based on current Kentucky law, ABE will collect State of Kentucky sales tax on all sales made within this state. If you are located in any other state, and make purchases from ABE, then local tax laws may require you to pay local sales or use tax directly to your county or city. Please consult your tax advisor or your local taxing agency as to your legal responsibilities.

ABE values all of its customers, and does not want any member to experience an unexpected tax liability.

A credit card can be declined due to an incorrectly entered credit card number or expiration date, insufficient credit or other reasons. Please contact us if you feel you are being declined in error.

American Bank Equipment takes credit card information security seriously and uses a host of technical solutions to make your shopping online a safe experience. We do not store credit card numbers. When a purchase is made on our site, the credit card number is forwarded to the credit card processing clearing house, which in turn, applies the purchased amount to your credit card company. This ends the travel path of your credit card information. To insure safe shopping, we use 128 bit Secure Socket Layer encryption security, which is the highest level of security available today for e-commerce transactions. All pages containing your personal information, including credit card numbers, name and address are encrypted while in transit. This basically means it can not be read as the information travels over the internet. Secure Socket Layer encryption makes shopping on the internet the safest way to use your credit card.

If you are a current customer of ABE, we have loaded your basic ship to information in the ordering section of the web site We require the name, telephone number and email address of the person placing the order for the purpose of sending an email confirmation after your order has been placed, as well as, a contact source for any further notification regarding your order. If you are paying by credit card, we also require your credit card information to be entered in the designated section of the ordering section of the web site

Orders placed for in-stock items on a business day before 1:00 PM EST are usually shipped the same day. We do, however, provide refurbished assemblies that may not be 'on the shelf' when you order. Some of these items generally take one to two days to refurbish. They will then ship as soon as they are ready.

ABE uses all major carriers to ship. We ship Fed Ex ground and Fed Ex overnight once each day. UPS picks up twice a day for ground and overnight packages. Due to weight, size or regulatory issues, some items in our inventory cannot be shipped as "small packages" through UPS or FEDEX. Some examples of these items include palletized equipment, ATMs, safes, etc. These items fall into our common carrier/LTL shipping program.

Please notify us as soon as possible at cs@americanbankequipment.com. We will investigate your concerns and provide you with the status and resolution.

In the event that your order arrives damaged upon delivery, please contact us immediately at cs@americanbankequipment.com or call us at (502) 225-9007 X 140. We will initiate a Warranty Claim and take any necessary steps to get you a replacement item and an RA form so you can return the damaged item for credit. You may wish to view our Warranty Policy available here

No. ABE will pay for ground shipping of the replacement part to you. In the event you need the part more quickly, contact customer service at cs@americanbankequipment.com or call us at (502) 225-9007. Additionally, our Warranty Policy is available here

In the event that you ordered the wrong item, please contact us immediately at cs@americanbankequipment.com or call us at (502) 225-9007. We will investigate the issue and provide a resolution. Depending on the circumstances, there may be a restocking fee.